Does my Digital Gold Card e-bullion gold®, e-bullion silver®, e-bullion e-currency® Debit Card arrive activated?
Yes. When you receive your card it is ready for use. Online activation may be required.

How many Digital Gold e-bullion gold®, e-bullion silver®, e-bullion e-currency® Debit Cards can I have?
ONE card per person.

Who can apply for the card?
Anyone except residents of the following countries: Angola, Bulgaria, Ivory Coast, Cuba, Czech Republic, Estonia, Hungary, Iran, Iraq, North Korea, Latvia, Libya, Lithuania, Moldova, Myanmar, Nauru, Nigeria, Poland, Romania, Russia, Slovakia, Sierra Leone, Sudan, Ukraine, and USSR.
We cannot perform financial transactions with you.

Do we accept resellers?
No. We do not allow anyone to resell the Digital Gold Card.

Do you have an affiliate program?
Not right now. We do have plans to add an affiliate program soon.

Can I view my Digital Gold Card transactions and available balance?
Yes. You will be able to access your card 24 hours a day online to view account history, transactions and your available balance.

Does the Digital Gold Card e-bullion gold®, e-bullion silver®, e-bullion e-currency® fundable debit card have my name on it?
No. There is no name, only a long number.

Where is your card fee's page?
Card fees are located HERE.

How long does it take to receive my e-bullion gold®, e-bullion silver®, e-bullion e-currency® fundable debit card?
Typically your card will ship one business day from the date ordered. Card shipping services will deliver your card typically within one week in the United States. Other countries may take longer. You also have the option to ship your debit card via Fedex® which can speed up the delivery process. Fedex® option delivery is much faster for international orders.

How long does it take to fund my e-bullion gold®, e-bullion silver®, e-bullion e-currency® fundable debit card?
It takes a Minimum of 24 hours to turn your gold into cash using the Federal Reserve. Federal Reserve business hours are Monday thru Friday. Major US holidays excluded.

Can I use my Digital Gold Card to make online purchases?
No. The Digital Gold Card is strictly an ATM cash card.

Fast TERM'S
1. You CANNOT order a card for any other person. The card is issued to YOU only.
2. You CANNOT falsify information submitted on the order form or your card will NOT be delivered.
3. Only YOU the actual cardholder can order a card. Your are NOT allow to order a card for other people.

Do I receive a tracking number when you ship the card?
Yes and No. The Digital Gold Card is emailed to you FREE via US postal mail unless otherwise specified. You also have the option to ship your debit card via Fedex® which may include a tracking number.

Is the Digital Gold Card a credit card?
No. The Digital Gold Card is a Star® and PLUS® networked ATM cash card.

Can the Digital Gold Card be used to verify my Paypal account?
No.

Is my Digital Gold Card attached to a bank account?
No.

Are there maximum load limits on my card?
Yes. You can load $7,500USD Daily / 30,000 MonthlyUSD.

What is the maximum daily I can withdraw from an ATM?
Most ATM machines around the world allow you to withdraw up to $500USD worth of cash at a time, and a maximum of $3,000USD in cash every 24 hours. These rules ARE set by Digital Gold Card and in some cases put in place by your local goverment.

What happens if I lose my card?
Contact us immediately to protect the funds on the card. Once the funds are secured you will have to purchase a new card. When you receive your new card we can transfer the balance forward.

Will the Digital Gold Card work at ALL ATM's?
Yes. Our card works on all ATM cash machines where the STAR® and PLUS® networks are displayed.

Where can I locate an ATM to withdraw funds from my debit card?
USA Star® users can locate an ATM terminal HERE.
International PLUS® users can locate an ATM terminal HERE.

Do I need to send Digital Gold Card any copies of my ID or Utility Bills?
YES. We need one color photocopy of your Drivers License, Passport, or Goverment ID. We also need one color copy of a Utility Bill (phone, electric, credit card, rent, alarm, cell phone, pager). Any bill that you pay on a monthly basis. Current utility bill date must be within 30 days of your card order. You may upload these two scanned documents from your computer though our card order form (1MB max file size, jpg, gif, paint, pdf). Once your order has been processed your documents will be removed from our server for additional security.

Does Digital Gold Card report my transactions to anyone?
No. However, the card processor bank may be required at any time to supply this information to the regulatory.

Star® and PLUS® are brand registered trademarks used under license.

Updated: March 15 2008.